Privacy policy

Effective Date: July 28, 2026

Welcome to Velmorajewelss.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products, or interact with our services. By using our website, you agree to the practices described in this Privacy Policy.

At Velmorajewelss.com, we are committed to maintaining the trust and confidence of our customers. We understand that your personal information is valuable, and we take appropriate measures to safeguard it. This Privacy Policy is designed to provide transparency about the information we collect, why we collect it, and how we use it.

1. Company Information

Website: Velmorajewelss.com

Business Category: Jewelry & Watches

Email: Velmorajewelss@gmail.com

Phone: +91 7687072167

Business Address:
Dhanpota,
Police Station – Magrahat,
District – South 24 Parganas,
West Bengal – 743355,
India

GST Number: 19GOCPS4772B1ZO

2. Information We Collect

When you visit or make a purchase from Velmorajewelss.com, we may collect various types of information, including:

Personal Information

  • Full Name

  • Shipping Address

  • Billing Address

  • Email Address

  • Phone Number

  • Payment Details (processed securely through third-party payment providers)

  • Order History

  • Customer Support Communications

Technical Information

We automatically collect certain information such as:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Language Preferences

  • Date and Time of Visit

  • Pages Viewed

  • Referral URLs

  • Clickstream Data

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website performance, remember your preferences, and personalize content.

3. How We Use Your Information

Your information may be used for various purposes, including:

  • Processing and delivering your orders

  • Managing your account

  • Providing customer support

  • Processing refunds and exchanges

  • Sending order confirmations

  • Sending shipping updates

  • Improving website performance

  • Personalizing your shopping experience

  • Preventing fraud and unauthorized transactions

  • Responding to customer inquiries

  • Complying with legal obligations

  • Conducting internal analytics

  • Improving our products and services

  • Sending promotional emails (only if you have opted in)

4. Payment Security

We prioritize the security of your payment information.

Payments are processed through trusted third-party payment gateways that use industry-standard encryption and security measures. Velmorajewelss.com does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers.

Customers are encouraged to use secure payment methods while shopping.

5. Order Processing

To fulfill your order, we may collect:

  • Customer name

  • Delivery address

  • Mobile number

  • Email address

  • Purchased items

  • Order amount

  • Shipping preferences

This information is necessary for packaging, shipping, delivery, invoicing, and customer support.

6. Shipping Partners

To deliver your products efficiently, we may share necessary shipping information with trusted logistics providers, including:

  • Customer Name

  • Shipping Address

  • Contact Number

  • Order Reference Number

Only information required for delivery is shared.

7. Marketing Communications

If you subscribe to our newsletter or promotional offers, we may send:

  • Product launches

  • Exclusive discounts

  • Festival offers

  • Promotional campaigns

  • Store announcements

  • Jewelry care tips

  • New arrivals

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Cookies Policy

Cookies help improve your browsing experience.

We use cookies for:

  • Remembering login sessions

  • Saving shopping cart information

  • Website analytics

  • Personalized recommendations

  • Security purposes

  • Performance optimization

You can disable cookies through your browser settings, although certain website features may not function properly.

9. Third-Party Services

We may work with trusted third-party providers including:

  • Payment gateways

  • Shipping companies

  • Analytics providers

  • Email service providers

  • Advertising platforms

  • Customer support platforms

These providers only receive the information necessary to perform their services and are expected to maintain appropriate confidentiality and security standards.

10. Google Analytics

We may use Google Analytics to better understand website traffic and customer behavior.

Google Analytics may collect information such as:

  • Device type

  • Browser type

  • Session duration

  • Pages visited

  • User interactions

  • Geographic region (general)

  • Referral sources

This information is used solely to improve our website and customer experience.

11. Advertising

We may use advertising platforms including:

  • Google Ads

  • Meta (Facebook & Instagram)

  • Other advertising networks

These platforms may use cookies or similar technologies to display relevant advertisements based on browsing activity.

12. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access

  • Data theft

  • Misuse

  • Loss

  • Alteration

  • Disclosure

  • Cyber threats

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.

13. Account Security

Customers are responsible for maintaining the confidentiality of their account credentials.

Please:

  • Use strong passwords.

  • Do not share your login information.

  • Notify us immediately if you suspect unauthorized access to your account.

14. Children's Privacy

Velmorajewelss.com is not intended for children under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to delete it.

15. Customer Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict certain processing activities

  • Withdraw consent where applicable

  • Object to certain processing

  • Request a copy of your data

To exercise these rights, please contact us using the details below.

16. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our policies

  • Maintain business records

When information is no longer required, it is securely deleted or anonymized where appropriate.

17. International Visitors

If you access Velmorajewelss.com from outside India, you acknowledge that your information may be processed and stored in India or other jurisdictions where our service providers operate, subject to applicable laws.

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

Any updates will be posted on this page with a revised Effective Date. Continued use of the website after such changes constitutes your acceptance of the updated policy.

19. Limitation of Liability

While we take reasonable precautions to protect your personal information, Velmorajewelss.com shall not be liable for damages arising from events beyond our reasonable control, including but not limited to cyberattacks, internet outages, or unauthorized access despite the implementation of appropriate security measures.

20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Velmorajewelss.com

Email: Velmorajewelss@gmail.com

Phone: +91 7687072167

Address:
Dhanpota,
Police Station – Magrahat,
District – South 24 Parganas,
West Bengal – 743355,
India

Business Category: Jewelry & Watches

GST Number: 19GOCPS4772B1ZO

We are committed to addressing your privacy-related inquiries promptly and responsibly. Thank you for choosing Velmorajewelss.com. Your trust and confidence are important to us, and we remain dedicated to protecting your privacy while providing a secure and enjoyable shopping experience.