Terms of service

Effective Date: July 28, 2026

Welcome to Velmorajewelss.com. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

Throughout these Terms, the words "Company," "we," "our," and "us" refer to Velmorajewelss.com, while "you," "your," and "customer" refer to anyone visiting or purchasing from our website.

1. Business Information

Business Name: Velmorajewelss.com

Category: Jewelry & Watches

Email: Velmorajewelss@gmail.com

Phone: +91 7687072167

Business Address:

Dhanpota

Police Station – Magrahat

District – South 24 Parganas

West Bengal – 743355

India

GST Number: 19GOCPS4772B1ZO

2. Acceptance of Terms

By using our website, creating an account, or placing an order, you acknowledge that you have read, understood, and accepted these Terms of Service together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please discontinue the use of our website immediately.

3. Eligibility

To purchase products from Velmorajewelss.com, you must:

  • Be at least 18 years old or use the website under the supervision of a legal guardian.

  • Provide accurate, complete, and updated information.

  • Have the legal authority to enter into binding contracts.

We reserve the right to refuse service if any information provided is inaccurate or fraudulent.

4. Products and Services

Velmorajewelss.com specializes in:

  • Gold-plated jewelry

  • Fashion jewelry

  • Artificial jewelry

  • Premium accessories

  • Watches

  • Gift collections

Every effort is made to ensure product descriptions, specifications, pricing, and photographs are accurate.

However:

  • Product colors may vary depending on your screen settings.

  • Handmade jewelry may have slight variations.

  • Product dimensions may differ slightly due to manual measurements.

Such variations are not considered defects.

5. Pricing

All prices displayed are in Indian Rupees (INR).

Prices may change without prior notice.

Although we strive for accuracy, pricing errors may occasionally occur.

If an item is mistakenly listed at an incorrect price, we reserve the right to:

  • Cancel the order.

  • Refund the payment.

  • Contact the customer for confirmation before processing.

6. Orders

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Decline any order.

  • Limit quantities.

  • Cancel suspicious or fraudulent transactions.

  • Request identity verification.

Orders are confirmed only after successful verification and processing.

7. Payment

We accept secure payment methods including:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (where available)

Payment gateways are operated by trusted third-party providers.

We do not store your card details.

8. Shipping

Orders are processed within our normal business timelines.

Delivery time depends on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Unexpected logistical delays

Estimated delivery dates are not guaranteed.

Customers must provide accurate shipping information.

Additional shipping charges caused by incorrect addresses may be the customer's responsibility.

9. Cash on Delivery

Cash on Delivery (COD) is available for eligible locations.

We reserve the right to:

  • Restrict COD on certain products.

  • Charge additional COD fees where applicable.

  • Cancel repeated fake or unaccepted COD orders.

Customers repeatedly refusing deliveries may be restricted from future COD purchases.

10. Cancellation Policy

Orders may be cancelled before dispatch.

Once shipped, cancellation requests may not be accepted.

Refund eligibility will follow our Return & Refund Policy.

11. Returns and Refunds

Returns are accepted only under the conditions described in our Return & Refund Policy.

Items must generally be:

  • Unused

  • In original packaging

  • With original tags

  • Accompanied by proof of purchase

Certain categories may not qualify for returns due to hygiene or product safety reasons.

Approved refunds will be processed using the original payment method whenever applicable.

12. Product Warranty

Unless explicitly stated, products sold on Velmorajewelss.com do not carry a manufacturer's warranty.

If a product includes warranty coverage, it will be clearly mentioned on the product page.

Warranty does not cover:

  • Normal wear and tear

  • Improper use

  • Accidental damage

  • Water damage (unless specified)

  • Unauthorized repairs

13. Customer Responsibilities

Customers agree:

  • Not to misuse the website.

  • Not to provide false information.

  • Not to interfere with website security.

  • Not to upload malicious software.

  • Not to copy website content without permission.

Violation of these Terms may result in suspension or termination of access.

14. Intellectual Property

All website content including:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Text

  • Icons

  • Design

  • Layout

  • Branding

belongs exclusively to Velmorajewelss.com unless otherwise stated.

No content may be copied, reproduced, distributed, or modified without prior written consent.

15. User Accounts

If you create an account, you are responsible for:

  • Maintaining password confidentiality.

  • Restricting unauthorized access.

  • Updating personal information.

  • Activities occurring under your account.

Please notify us immediately if you suspect unauthorized account access.

16. Promotional Offers

Discounts, coupons, and promotional campaigns:

  • May have expiry dates.

  • Cannot be combined unless specified.

  • May be modified or withdrawn without prior notice.

  • Have no cash value.

We reserve the right to reject promotional misuse.

17. Reviews and User Content

Customers may submit:

  • Product reviews

  • Ratings

  • Suggestions

  • Feedback

By submitting content, you grant Velmorajewelss.com a non-exclusive, royalty-free license to use, publish, modify, and display such content for business purposes.

Users must not post:

  • Offensive language

  • False information

  • Illegal material

  • Copyrighted content without permission

We reserve the right to remove inappropriate submissions.

18. Third-Party Links

Our website may contain links to external websites.

These links are provided for convenience only.

Velmorajewelss.com does not endorse or control third-party websites and is not responsible for their content, services, or privacy practices.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Velmorajewelss.com shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Business interruption

  • Data loss

Our maximum liability shall not exceed the amount paid for the purchased product.

20. Disclaimer

Products are sold "as available" and "as described."

While we strive to provide accurate information, we do not guarantee:

  • Continuous website availability

  • Error-free operation

  • Uninterrupted service

  • Complete accuracy of all website content

Customers use the website at their own discretion.

21. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of personal information as described in that policy.

22. Force Majeure

Velmorajewelss.com shall not be responsible for delays or failures resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, transportation disruptions, internet outages, government restrictions, or other unforeseen events.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in West Bengal, India.

24. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time.

Updated versions become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.

25. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Velmorajewelss.com

Email: Velmorajewelss@gmail.com

Phone: +91 7687072167

Business Address:

Dhanpota

Police Station – Magrahat

District – South 24 Parganas

West Bengal – 743355

India

GST Number: 19GOCPS4772B1ZO

Thank you for choosing Velmorajewelss.com. We appreciate your trust and are committed to providing quality jewelry, watches, secure shopping, and excellent customer service.