Refund policy
Effective Date: July 28, 2026
Welcome to Velmorajewelss.com. We value your trust and strive to provide premium-quality jewelry and watches at competitive prices. Customer satisfaction is our priority, and we want every purchase to be a positive experience.
Please read this Return & Refund Policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.
1. Company Information
Website: Velmorajewelss.com
Business Category: Jewelry & Watches
Email: Velmorajewelss@gmail.com
Phone: +91 7687072167
Business Address:
Dhanpota,
Police Station – Magrahat,
District – South 24 Parganas,
West Bengal – 743355,
India
GST Number: 19GOCPS4772B1ZO
2. Our Return Policy
We aim to deliver products that meet your expectations. If you receive an item that is damaged, defective, incorrect, or significantly different from what was ordered, you may request a return subject to the conditions stated below.
Returns are accepted only for eligible products and within the applicable return period.
3. Return Eligibility
To qualify for a return, the following conditions must be met:
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The return request must be submitted within 7 days of delivery.
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The item must be unused and unworn.
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The product must be returned in its original packaging.
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All tags, labels, certificates, accessories, manuals, and promotional items must be included.
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The product must not show signs of use, scratches, damage, resizing, polishing, or alteration.
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A valid proof of purchase or order number must be provided.
Failure to meet these conditions may result in rejection of the return request.
4. Items That Cannot Be Returned
For hygiene, customization, and quality reasons, the following items are generally non-returnable:
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Customized or personalized jewelry
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Engraved products
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Gift cards
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Clearance or final sale products
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Earrings that have been worn
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Products damaged after delivery due to misuse
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Items altered by third parties
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Products returned without original packaging
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Products returned without proof of purchase
5. Damaged or Incorrect Orders
If your order arrives:
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Damaged
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Broken
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Missing parts
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Defective
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Incorrect
Please contact us within 48 hours of receiving your package.
When contacting us, include:
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Order Number
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Customer Name
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Clear photographs of the product
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Photos of the packaging
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Short description of the issue
This information helps us process your request quickly.
6. Return Request Process
To initiate a return:
Step 1
Email us at:
Include:
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Order Number
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Customer Name
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Contact Number
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Reason for Return
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Product Images
Step 2
Our customer support team will review your request.
Step 3
If approved, return instructions will be sent via email.
Step 4
Pack the product securely.
Step 5
Ship the product to the return address provided by our support team.
Please do not send products back without prior approval.
Unauthorized returns may not be accepted.
7. Return Shipping Charges
If the return is due to:
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Wrong item shipped
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Manufacturing defect
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Damaged product
We may cover or reimburse the reasonable return shipping cost after verification.
If the return is due to:
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Change of mind
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Ordered by mistake
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Didn't like the design
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Ordered the wrong size
The customer is responsible for return shipping charges.
Shipping fees paid during the original purchase are generally non-refundable.
8. Product Inspection
After receiving the returned product, our quality team will inspect it carefully.
Inspection usually takes 3–5 business days.
If the returned item satisfies our return requirements, the refund or replacement process will begin.
If the inspection determines that the item does not qualify for return, the product may be shipped back to the customer.
9. Refund Policy
Once your return is approved, refunds will be processed using the original payment method whenever possible.
Refunds generally include only the product price unless otherwise stated.
Shipping charges, gift wrapping fees, taxes collected by authorities, or additional service charges may not be refundable where applicable.
10. Refund Processing Time
Approved refunds are generally processed within 5–10 business days.
Depending on your payment provider or bank, the amount may take additional time to appear in your account.
Typical timelines include:
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UPI: 2–5 business days
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Debit Card: 5–10 business days
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Credit Card: 5–10 business days
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Net Banking: 3–7 business days
Processing times may vary depending on your financial institution.
11. Cash on Delivery (COD) Orders
For Cash on Delivery orders, refunds cannot be credited as cash.
Customers may be asked to provide:
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Bank Account Details
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UPI ID
Refunds will be transferred electronically after approval.
Please ensure the provided banking information is accurate.
12. Replacement Policy
Where available, we may offer a replacement instead of a refund.
Replacement requests are generally accepted when:
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Product is damaged during shipping
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Manufacturing defect exists
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Wrong item received
Replacement availability depends on stock.
If the product is unavailable, we may issue a refund instead.
13. Order Cancellation
Customers may request cancellation before the order has been processed or shipped.
Once an order has been dispatched, cancellation may not be possible.
To request cancellation, contact us immediately.
If cancellation is approved before shipment, a full refund will be processed.
14. Refused Deliveries
If a customer refuses delivery without a valid reason, shipping costs and handling charges may be deducted from any applicable refund.
Repeated refusal of deliveries may result in future order restrictions.
15. Missing Refunds
If you have not received your refund:
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Check your bank account.
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Contact your payment provider.
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Contact your bank.
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Wait for the standard processing period.
If the refund is still not received, contact our customer support team with your order details.
16. Exchange Policy
We may allow exchanges for eligible products based on availability.
Exchange requests should be made within the applicable return period.
Products requested for exchange must satisfy all return eligibility conditions.
17. Promotional Products
Products purchased during promotional campaigns, discount sales, festive offers, or clearance events may have special return conditions.
Please review the offer details before placing your order.
18. Fraud Prevention
Velmorajewelss.com reserves the right to reject return or refund requests involving:
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False claims
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Misuse of the return policy
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Repeated suspicious return activity
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Intentional product damage
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Missing components
Appropriate action may be taken where necessary.
19. Quality Assurance
Every jewelry and watch product undergoes quality inspection before dispatch.
Although we strive for perfection, if any issue is identified after delivery, our support team will work to resolve it fairly and promptly.
20. Customer Responsibilities
Customers are responsible for:
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Providing the correct shipping address
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Inspecting products upon delivery
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Reporting issues promptly
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Returning items securely packaged
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Following all return instructions
Failure to comply may delay or invalidate the return process.
21. Force Majeure
Refunds or replacements may be delayed due to circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions, pandemics, or courier service interruptions.
22. Changes to This Policy
Velmorajewelss.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
The latest version published on our website will apply to all future purchases.
Customers are encouraged to review this policy periodically.
23. Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Velmorajewelss.com
Email: Velmorajewelss@gmail.com
Phone: +91 7687072167
Address:
Dhanpota,
Police Station – Magrahat,
District – South 24 Parganas,
West Bengal – 743355,
India
Business Category: Jewelry & Watches
GST Number: 19GOCPS4772B1ZO
We appreciate your trust in Velmorajewelss.com and are committed to providing a secure, transparent, and customer-friendly shopping experience.