Shipping policy

Effective Date: July 28, 2026

Welcome to Velmorajewelss.com. We appreciate your trust in choosing us for your jewelry and watch purchases. Our goal is to provide a secure, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how we process, package, and deliver your orders across India.

By placing an order on Velmorajewelss.com, you agree to the terms outlined in this Shipping Policy.

1. Company Information

Business Name: Velmorajewelss.com

Business Category: Jewelry & Watches

Email: Velmorajewelss@gmail.com

Phone: +91 7687072167

Business Address:
Dhanpota,
Police Station – Magrahat,
District – South 24 Parganas,
West Bengal – 743355,
India

GST Number: 19GOCPS4772B1ZO

2. Service Areas

Velmorajewelss.com currently ships to most cities, towns, and villages across India. Our delivery partners cover thousands of pin codes nationwide.

If your location is outside our serviceable network, we will notify you promptly and arrange a refund if shipment cannot be completed.

3. Order Processing Time

All orders undergo verification, quality inspection, secure packaging, and dispatch preparation before shipping.

Our standard processing time is:

  • 1–3 business days for most products

  • Additional processing may be required during festivals, public holidays, or high-demand periods.

Orders placed on Sundays or public holidays will begin processing on the next working day.

4. Estimated Delivery Time

Delivery time depends on your location and courier availability.

Estimated delivery schedule:

  • Metro Cities: 3–6 business days

  • Tier-2 Cities: 4–8 business days

  • Rural & Remote Areas: 5–10 business days

Certain remote locations may require additional transit time.

Please note that delivery estimates are approximate and not guaranteed.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Velmorajewelss.com may offer:

  • Free Shipping promotions

  • Limited-time discounted shipping

  • Special festive shipping offers

Customers will always see the final shipping amount before confirming an order.

6. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation via email or SMS containing:

  • Order Number

  • Purchased Products

  • Billing Details

  • Shipping Address

  • Payment Status

Please review all information carefully and contact us immediately if corrections are needed.

7. Shipment Tracking

After your order has been dispatched, you will receive shipment confirmation including tracking details whenever available.

Tracking updates may include:

  • Shipment Created

  • Picked Up

  • In Transit

  • Out for Delivery

  • Delivered

Tracking information may take up to 24 hours after dispatch to become active.

8. Packaging Standards

Jewelry and watches require careful handling. Every order is securely packed to minimize transit risks.

Our packaging may include:

  • Protective wrapping

  • Cushioning materials

  • Secure shipping boxes

  • Tamper-resistant packaging when applicable

Packaging methods may vary depending on the product.

9. Delivery Attempts

Our courier partners generally attempt delivery multiple times.

If delivery cannot be completed because:

  • Customer unavailable

  • Incorrect address

  • Invalid phone number

  • Customer refuses delivery

the shipment may be returned to us.

Additional shipping charges may apply for reshipment.

10. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please verify:

  • Full Name

  • Complete Address

  • Landmark

  • City

  • State

  • PIN Code

  • Mobile Number

Velmorajewelss.com is not responsible for delays caused by incorrect address information.

11. Delayed Deliveries

Although we strive for timely deliveries, delays may occur due to circumstances beyond our control, including:

  • Extreme weather

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Courier operational issues

  • High seasonal demand

We appreciate your patience during such situations.

12. Delivery Verification

For security purposes, customers may be required to:

  • Provide OTP verification

  • Sign upon delivery

  • Present identity verification in certain cases

These procedures help ensure safe delivery.

13. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and locations.

COD availability depends on:

  • Delivery PIN code

  • Courier service availability

  • Product value

  • Order history

Velmorajewelss.com reserves the right to enable or disable COD for any order.

14. Prepaid Orders

We encourage prepaid payments for quicker order processing.

Accepted payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Other secure payment gateways

All online transactions are processed using secure payment systems.

15. Partial Shipments

If an order contains multiple products, items may occasionally be shipped separately depending on stock availability or warehouse logistics.

Customers will be informed if separate shipments are required.

16. Damaged Packages

If your package appears damaged upon delivery:

  • Inspect before accepting.

  • Take photographs of the package.

  • Contact our customer support immediately.

Prompt reporting helps us investigate shipping issues effectively.

17. Missing Items

If your package is delivered but contains missing items, please notify us within 48 hours of delivery.

Provide:

  • Order Number

  • Product Name

  • Photos of received package

  • Unboxing images or video (if available)

Each case will be reviewed individually.

18. Lost Shipments

If a shipment is confirmed lost during transit by our courier partner, we will investigate and, where appropriate, arrange a replacement or refund in accordance with our store policies.

19. Refused Deliveries

If a customer refuses delivery without a valid reason, Velmorajewelss.com reserves the right to deduct applicable shipping and handling costs before processing any eligible refund.

20. Delivery to Third Parties

Customers may choose to ship orders to family members or friends.

However, once delivered to the provided address, the order is considered successfully delivered.

21. International Shipping

At present, Velmorajewelss.com primarily ships within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

22. Force Majeure

Velmorajewelss.com shall not be held responsible for delays or inability to deliver caused by events beyond reasonable control, including:

  • Floods

  • Earthquakes

  • Cyclones

  • Political unrest

  • Government actions

  • Pandemic-related restrictions

  • Transportation strikes

23. Fraud Prevention

To protect customers, certain orders may undergo additional verification before dispatch.

This may include:

  • Address verification

  • Phone confirmation

  • Payment verification

  • Identity confirmation where necessary

Orders suspected of fraudulent activity may be delayed or canceled.

24. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping details.

  • Be available during delivery attempts.

  • Inspect packages upon receipt.

  • Report issues promptly.

  • Keep contact information updated.

25. Policy Updates

Velmorajewelss.com reserves the right to modify this Shipping Policy at any time without prior notice. Updated versions will be published on this page, and continued use of the website indicates acceptance of the revised policy.

Contact Us

If you have any questions regarding shipping, order status, or delivery, please contact us:

Velmorajewelss.com

Email: Velmorajewelss@gmail.com

Phone: +91 7687072167

Address:
Dhanpota,
Police Station – Magrahat,
District – South 24 Parganas,
West Bengal – 743355,
India – 743355

Business Category: Jewelry & Watches

GST Number: 19GOCPS4772B1ZO

Thank you for shopping with Velmorajewelss.com. We are committed to delivering your jewelry and watch orders safely, securely, and as quickly as possible.